Last updated: 02/07/2026
At Wellbeing with Charlie, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our counselling services.
Who We Are
Wellbeing with Charlie is operated by:
Charlotte Rawlingson MBACP
Trading as Wellbeing with Charlie
Email: hello@wellbeingwithcharlie.co.uk
Website: www.wellbeingwithcharlie.co.uk
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
What Information We Collect
Depending on how you interact with us, we may collect:
Information you provide
Counselling Clients
If you choose to work with us, we may also collect sensitive personal information (known as Special Category Data), including information relating to:
This information is only collected where necessary to provide safe and ethical counselling services.
How We Use Your Information
We use your information to:
We will never sell your personal information to third parties.
Legal Basis for Processing
Under UK GDPR, we process your information under one or more of the following lawful bases:
Where we process health information or other Special Category Data, we do so in accordance with Article 9 of UK GDPR and only where appropriate safeguards are in place.
Confidentiality
Confidentiality is a fundamental part of counselling.
Everything discussed during counselling sessions will remain confidential except where:
Where possible, confidentiality will always be discussed with you before any information is shared.
How We Store Your Information
Your information is stored securely using password-protected systems and appropriate security measures.
Paper records (if used) are kept securely in locked storage.
Electronic records are protected by encrypted devices and secure cloud storage where applicable.
Only authorised individuals have access to your information.
How Long We Keep Information
General enquiries that do not become clients are normally deleted within 12 months.
Counselling records are retained in accordance with professional guidance and insurance requirements, typically for 7 years after your final session, unless a longer retention period is required by law.
After this period, records are securely destroyed.
Website Analytics & Cookies
Our website may use cookies to improve your experience.
Cookies help us understand how visitors use the website and allow us to improve our content.
You can disable cookies through your browser settings if you prefer.
For more information, please see our Cookie Policy.
Contact Forms
When you submit a contact form, the information you provide is used solely to respond to your enquiry.
We will never add you to a mailing list without your permission.
Third-Party Services
Our website may use trusted third-party providers including:
These providers process information in accordance with their own privacy policies.
Your Rights
Under UK data protection law, you have the right to:
To exercise any of these rights, please contact us.
Complaints
If you are unhappy with how your personal information has been handled, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised update date.
Wellbeing with Charlie
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